Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoYeah this place kinda sucks — Made everything much more expensive, send people to fail my cleaning checks even when the place looks freaking immaculate.
|Recommended: YesGlenwood, good enough place to be — This apartment complex was built in 1967 and was renovated in the 1990's. Many of the rooms are very old but they are affordable. The parking, placement, and community around Glenwood is good but it is very old.
|Recommended: NoComplaint — Good afternoon
I’m a little confused about paying for insurance that isn’t on page 19 of the contract I checked. It does not seem to me that after two months you are charging for an insurance policy in which you do not speak on the day the contract was signed. In addition to that, you make the sum every two months of what one owes, and I am afraid to know that more I will have to pay that I will not be informed when signing the contract.
The washing machines do not work, and 3 times I have happened that my clothes are wet when I am going to pass it to the dry, in addition to that you do not recycle the garbage and I think that is not very generous with the environment.
I hope you can ask about the washing machine, as several girls have also complained and please I hope I have no more surprises of future payments that I do not mention previously when signing a contract. I feel it’s not very honest of you.
Thank you
Lina Sanabria
|Recommended: YesGlenwood — I love the apartments and the environment. The front desk workers are kind and helpful. However, I have only lived here for two months and I have already had several bad experiences with the management. I'll suggest two areas that might improve the experience of the residents.
Parking availability is fine, but I recommend some more communication between Glenwood and the UPE. They should not be booting and towing cars of students who are paying for a parking pass, it's just that simple. If they do, surely there is a way for Glenwood to meet the students halfway. I understand there are situations where management's hands are tied, but in my experience so far, Glenwood feels very much like an entity that is not willing to go out of their way to help their residents.
Cleaning checks felt a little harsh. I entirely support regular cleaning checks, but you must understand how it looks when an inspector hired by Glenwood comes in with incredibly high criteria and fails an apartment, and that apartment has to pay Glenwood to have them come back and potentially fail them again. Again, I support cleaning checks, but please consider more realistic criteria for a pass and fail, or else talk to the inspector about his expectations that is why I rated 2 stars on maintenance staff, otherwise I have had no problems with any other maintenance staff . It's making Glenwood look like a corporation that's just trying to milk college students of the little money they make.
The students are paying to live here, paying to park here, and paying for someone to come back to check an apartment that they cleaned. Every time I've approached management about my concerns, I've received more or less a not my problem, pushing the blame to UPE or the inspector company, otherwise I would be leaving a more positive review right now. Consider communicating with those companies to defend your residents, don't make it difficult to live here.
I've spoken with several roommates and ward members who are all Glenwood residents who share these concerns. I love living at Glenwood, and my experience has overall been good. I just don't enjoy my fear of the entity that ought to be supportive and not apathetic toward its residents.
|Recommended: YesJust a couple things that don’t really ever get fixed especially when your fridge and freezer stop working — Everything is usually great but we didn’t have a stove for a while and our fridge has been broken for two weeks and we had someone come over a week and a half ago that told us they’d get fixed but here we are without it.
|Recommended: Yes🤷♀️ — Glenwood is short about 350 parking spots. Because of this, they won't give me a pass so I have nowhere to park.
|Recommended: NoGlenhood — Living at Glenwood is alright.
Pros
Very close to BYU campus and a lot of great food, attractions in Orem and Provo
Relatively nice apartment if it's a redone one
You can buy reserved parking
Good ward
TV and Wifi in unit
maintenance is very responsive
Cons
Too expensive rent
Pay for parking monthly 40 for reserved spot and 20 for not reserved
Right on the corner of University Ave and Parkway LOUD cars
Thin walls
Beds aren't comfortable
parking spots are TIGHT
|Recommended: YesI love it I really do. — It's been great overall.
|Recommended: YesGlenwood Apartments — I've loved living at Glenwood
|Recommended: NoPoor style of living — It’s to old there’s no maintenance on the apartments
|Recommended: NoDon’t live here — I honestly feel like I got scammed moving here. They told me I would get a renovated apartment, but then didn’t…. So I feel straight up lied too. Not only that but half of the things in the apartment is broken or doesn’t work properly.
I feel ripped off that I’m paying practically the same as those living in a brand new apartment. And when I talked to the management girl she said we have no other spots, we’ll see what we can do and I haven’t heard anything since. Don’t live here
|Recommended: YesMaintenance — Maintenance hasn’t fixed our problems
|Recommended: NoNts — Nothing to say
|Recommended: NoGlenwood Review — No parking, apartments are too old, they didn't renovate every apartment, apartments are owned by monopoly, AC is too loud.
|Recommended: NoManagement is rough to work with — The apartments were nice, although we have already ran into a few issues within the first month of the newly renovated apartment. But by far the worst part and the only reason I wouldn't recommend living here is dealing with management. They put us in a hotel at the beginning because the apartment wasn't ready for us which I get, things happen , but in the lease we signed it clearly states that we are not responsible to pay rent for the days that we aren't living in the apartment, yet they still charged us for the full month even though we spent about half of it living out of a suitcase in a hotel. We talked to management, and we were told that they are figuring everything out and we will have that taken off of our rent for October instead. Well not it is October and we are still paying the full rent. So expect management to tell you the things you want to hear but not fulfill the promises they make.
If you need parking, check with them before you sign the lease. They don't have enough spots for all residents so you need to sign up for the pass ASAP.